Streamline Healthcare pathways, optimize patient experience

Yinka is a dynamic healthcare executive with over 20-plus years of experience in operational management, customer experience optimization, and revenue cycle profit enhancement across large, multi-location healthcare networks. With extensive leadership experience spanning the United States, the Middle East, and Africa, Yinka consistently delivers measurable results through strategic vision, operational transformation, and the deployment of health technology.

Most recently, Yinka served as Senior Vice President of Patient Access Services and Patient Experience at M42, a global healthcare organization operating in 26 countries. In this role, she led strategic and operational initiatives across 12 healthcare facilities and a centralized Contact Center, driving key advancements such as an 18% increase in enterprise-wide likelihood to Recommend scores and a 55% reduction in referral processing time.

She also co-led the attainment of the Middle East’s first Global Healthcare Accreditation for Excellence in Medical Travel Patient Experience for M42. She spearheaded multi-facility technology rollouts including enterprise-wide CRM implementation for 12 facilities with 6 different EMRs.  Additionally, she led the access to care and patient engagement strategy for the successful launch of a Day Surgery Center featuring over 30 clinical specialties.

Prior to M42, Yinka was Senior Director of Patient Access Services and Contact Center at Cleveland Clinic Abu Dhabi, where she led the build-out and operationalization of Patient Access and Upfront Revenue Cycle functions in preparation for the opening of the 364-bed hospital and an Oncology Center where she successfully managed operations for a decade. She also played a key operational role in the design and development of the patient-facing mobile app as well as the workflow design for EPIC EMR Modules such as Prelude, ASAP, Cadence, MyChart and Cheer CRM.

Earlier in her career, Yinka held leadership roles at Hospital Corporation of America (HCA) in Houston, Texas, managing a 53-person insurance department responsible for authorizations, insurance benefit analysis, and upfront collections across 19 hospitals in Texas and Louisiana.

Throughout her career, Yinka’s leadership has been anchored in data-driven decision-making, operational excellence, and a relentless focus on delivering sustainable, scalable impact for healthcare organizations.

Yinka earned a master’s in health administration and an MBA from the University of Houston Clear Lake and holds a bachelor’s degree in computer science and mathematics from the University of Ilorin, Nigeria.

Dr. Samia is a distinguished healthcare professional with over 15 years of international experience across government, non-profit, and private sectors. She specializes in transforming patient services, enhancing healthcare operations, and leading system-wide initiatives to improve care quality and operational efficiency.

Throughout her career, she has driven impactful changes in healthcare delivery, including co-leading the initiative that enabled M42 to become the first healthcare provider in the UAE to achieve Global Healthcare Accreditation (GHA) for Excellence in Medical Travel. This milestone established new regional standards for cross-border patient care and positioned the organization as a regional leader in international healthcare services.

Her work has involved designing comprehensive frameworks for patient engagement, streamlining pathways, and implementing innovative solutions that improve access and responsiveness. Her leadership in operational improvements has consistently resulted in measurable enhancements in patient satisfaction and institutional performance.

Dr. Samia has also been instrumental in building strategic partnerships and expanding international outreach efforts, collaborating closely with government agencies, NGOs, and healthcare organizations. Her efforts have supported growth initiatives, increased revenue, and strengthened stakeholder trust.

Fluent in Arabic, French, and English, with conversational proficiency in Japanese, Samia Dokali is adept at working across diverse cultural and organizational landscapes.. She holds a PhD and MA in Economics from Osaka City University, Japan, and a BA in English Literature.

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Why do we use it?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).